Correcting One-way Audio with a VoIP Call

Troubleshooting One-way Audio in VoIP by taking these steps.

Office worker yelling at phone because of one-way audio.Fixing one-way audio issues in VoIP are best done one step at a time. Start by eliminating any double NAT possibilities by disabling NAT on any secondary routers that may be present on the LAN. This should be considered good basic LAN network design anyway and multiple instances of NAT will cause problems both in VoIP and elsewhere.
One-way audio can occur in either direction, however in-bound audio failure (lack of audio from the outside caller reaching the inside network (LAN) phone) is probably the most common. In many of these cases routers and firewalls could be the cause of audio not passing. Typically the voice traffic (RTP) is not being passed to the correct SIP port for its journey inside the premise network.

Certain routers have been known to give SIP issues, although many of them have corrected issues with later models and later firmware. SIP ALG or SIP transformations are notorious for causing issues with VoIP and can be disabled on most routers for better VoIP quality.
You'll find below a link to a guide to where to find these settings in some routers. SIP transformations are known to corrupt some of the SIP headers resulting in issues with the transfer of the voice traffic correctly.

Tech fixing VoIP issues.Follow these basic steps to isolate the cause of one-way audio:

*Note: These options could place the VOIP ATA in a venerable place for unwanted remote access. Use caution if ever leaving your VoIP PBX exposed to easy outside access.

If after trying the above steps you are able to get good two way audio voice, then the next step would be to work inwards into your LAN to determine where the voice transmission is being stopped. Once found you should be able to configure the device to allow needed VoIP packets to pass with breaking or changing the correct SIP information.
Some routers/firewalls use SIP transformations. This setting has been known to play havoc with some SIP headers and should be tried both off and on to see which way would be best for your VoIP. Typically we recommend that it be turned off, as with SonicWalls past experience has shown it to cause problems. Other settings which should be looked at are devices that do packet inspection as this can be the cause for some instances of one-way audio.

Locating the cause of one-way audio in VoIP.
Look for these existing issues, which can be the cause of one-way audio:
  • More than one router with DHCP enabled which would typically be between the VoIP router/ATA and the public IP.
  • Firewall
  • DSL modems/routers not in bridged mode.
  • SIP ALG (Application Layer Gateway ) or SIP Transformations enabled on router. Disable these stateful packet inspections which can play havoc which NAT transversal.

Turning Off SIP ALG (also called SIP Transformations) on some routers.

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