Important Information to Replace a Phone System

5 Critical Components to Know When Replacing a Business Phone System

Replacing a business phone system becomes straightforward when a few key components are known about the existing phone situation. Without some essential key bits of information the correct best phone solution won't be able to be established. These fundamental components are critical, however too often a key element of information is lacking, only then to have to backtrack before a meaningful going a serious quote can be produced.


What you need to know when selling a phone system.

  • The current number of business phone lines and a break down of those lines. Include all lines, such as fax lines, credit card machine line, alarm line, etc. An example would be 3 phones lines for the phone system and 1 for the fax machine which is shared with the credit card machine. For a total of 4 incoming lines. Once the number is established it's important to know if the business remains with that number of lines.
  • How many phones does the business actually require. This could be the number in current use, however frequently a business that's ready to get a new replacement telephone system might require one or two more phones. Occasionally it may be just the opposite, one or two less.
  • Is there a computer where every phone will reside. This is critical if an IP phone system with IP phones is the solution. IP phones can share the Ethernet cable with the user's computer.
  • Who is current phone service provider. This could be AT&T, a local cable company, or any other telephone service provider in the area.
  • What features are indispensible for the next phone system. Chances most phone systems incorporate many more features than actually required.
Carrier options, it's what every business would like.

Everybody has now heard of VoIP, however many businesses become confused when it comes to what they have and what they want with their telephone services. Unless they are a new business chances are they have existing installed telephone services. And they may have a contractual period which remains for those services. An early cancellation would incur penalties.

Most small businesses have traditional copper lines from a traditional carrier, (this would include a cable provider's telephone service as each line is broken out in pairs). These are business lines, typically in a roll over sequence where you call the first line and if it's busy the call automatically rolls to the second line. Understanding different types of phone services is important as business owners want to understand distinctive types of business phone services.