Hosted Business VoIP

Who's Best for Cloud Based Business Phone Service?

Hosted VoIP Salesperson.Small companies between 2 and 15 people can do well by choosing hosted VoIP if their business falls into one the right categories. Cloud based phone services do offer tremendous value with advanced feature sets that can enhance many business operations, however they might not always be the best longer term choice economically, depending on how the phone system will be used and which features are critical. Additionally, for small companies some VoIP providers charge a fairly high amount when compared to large companies whose shear size mandates large discounts. An example would be a provider that comes in with a one year contract of a feature rich service (many features all included) for a 15 person company with a cost of approximately $5,000 per year, but other providers can offer you the ideal solution for much less.

Other considerations would be the type of business; for instance a small call center that needs a lot of inbound call capacity which will require callers to be staged in a queue, a feature that can increase its monthly charges on top of the number of lines used. Some cloud PBX providers do offer plans that have some excellent feature sets that are tailored for small contact centers.  However, a growing business with several locations which may only require a few lines each with a basic business feature set is an ideal candidate for cloud phone service and will greatly benefit from the flexibility, ease of installation and included support.

Here's which small companies should consider choosing a business hosted VoIP service as a first choice

  • A brand new company that has sales people that need advanced communication features like find me, follow me, voicemail to email or text, etc.
  • Some businesses which have several remote or home working employees.
  • Companies that need flexibility to increase or decrease call capacity on demand.
  • Companies with multiple locations.
  • Small professional firms like real estate, attorneys, wealth managers, and surveyors.
  • Companies that might be relocating soon.
  • Businesses that have a fair amount of International calls.
  • Companies that require support and would not be capable of managing their own IP phone system.

While there are many good candidates for a cloud based phone service, not every business will end up with a financial benefit when measured over time and the better choice might be an in-house phone system, like some of the ones we describe in other articles. Part of the decision process should be based on who will and who is capable of managing the phone system and the associated costs.

Which small companies might end up with a costly service?
  • Some Larger Call/Contact Centers.
  • Finance companies that have business models that require call recording and storage, although some hosted VoIP providers do now include call recording in plans with good prices. (See our review on RingCentral.)
  • Small companies that need tailored integration with specialized CRM packages that will not integrate with hosted VoIP providers.
  • Companies that do not have in place the correct cabling or network.

Some Great Benefits of Cloud Based Business Phone Service:
  • Quick and easy Installation- Since no phone system resides at your business it's as easy as opening an account and plugging in your phones. Features can be turned on with a few easy clicks.
  • Connect through the Cloud- Remote workers can connect through their own broadband connection. Multiple locations can dial by extension.
  • Maintenance part of the Service- The VoIP provider maintains and upgrades the PBX, not you.
  • Support from the Provider- As part of the service support is included.
  • Advanced features- Hosted VoIP providers offer advanced feature sets with occasional upgrades and new improved features.

For Great Cloud Based Business Phone Service

Additional related articles:

 Explanations of Business Phone Service Benefits of a Premise Based Phone System